Consumer RightsTechnology
China Consumers Association Takes on AI Customer Service
China's Consumers Association addresses rising complaints about AI customer service, including unfulfilled promises and difficulty reaching human agents.
—4 min read
Category
Consumer Rights
6 articles
Consumer RightsTransportation
China Summons 10 Airlines and 5 Platforms Over Overbooking
Chinese regulators summoned 10 airlines and 5 online platforms over ticket overbooking, giving them until August 31 to reform practices.
—4 min read
Consumer RightsEconomy
15,000 Yuan Ticket Refunded for Just 432 Yuan: Consumer Fury
A Ctrip Black Diamond member paid 15,217 yuan for a Beijing-New York ticket but got only 432 yuan back, sparking debate over refund policies.
—4 min read
FinanceConsumer Rights
Landmark Ruling: Belgian Banks Must Repay Phishing Victims
Belgium's highest court rules banks must repay phishing victims unless proven grossly negligent, after Stijn Gansemans' six-year battle against KBC.
—4 min read
CrimeConsumer Rights
Phishing in Belgium: Victim Loses €2,250, Banks Must Pay
A single mother lost €2,250 to a fake job scam on Indeed. Meanwhile, a Belgian court now forces banks to immediately compensate phishing victims.
—4 min read
Consumer RightsTechnology
E-Commerce Counterfeits Exposed: DIY Logos and Fake Chips
Investigation uncovers Chinese e-commerce platforms selling counterfeit luxury goods with DIY logo kits, fake chips, and algorithms pushing fakes.
—4 min read