Consumer Affairs
Belgian Repair Service Complaints Surge Past 1,100
FOD Economie received 1,134 complaints about repair services in the first half of 2026. Learn the warning signs and how to protect yourself.
—3 min read
Tag
#Consumer Rights
15 articles
LegalEconomy
EV Water Damage Claims: Court Rules on Total Loss Disputes
Beijing Financial Court clarifies constructive total loss rules for EV battery water damage, ruling insurers must pay when repair costs exceed coverage.
—7 min read
Consumer RightsTechnology
China Consumers Association Takes on AI Customer Service
China's Consumers Association addresses rising complaints about AI customer service, including unfulfilled promises and difficulty reaching human agents.
—4 min read
LegalEconomy
China's Top Court Issues Landmark Platform Economy Rulings
China's top court released 5 typical cases regulating platform operations and protecting consumer rights in the digital economy.
—6 min read
Consumer
Belgian Faces €11,000 Water Bill for Million-Liter Claim
Fritz (56) received an €11,000 water bill for allegedly using a million liters. He's not alone - Flemish water complaints are up 20%.
—4 min read
Consumer RightsTransportation
China Summons 10 Airlines and 5 Platforms Over Overbooking
Chinese regulators summoned 10 airlines and 5 online platforms over ticket overbooking, giving them until August 31 to reform practices.
—4 min read
Consumer RightsEconomy
15,000 Yuan Ticket Refunded for Just 432 Yuan: Consumer Fury
A Ctrip Black Diamond member paid 15,217 yuan for a Beijing-New York ticket but got only 432 yuan back, sparking debate over refund policies.
—4 min read
FinanceConsumer Rights
Landmark Ruling: Belgian Banks Must Repay Phishing Victims
Belgium's highest court rules banks must repay phishing victims unless proven grossly negligent, after Stijn Gansemans' six-year battle against KBC.
—4 min read
Society & Consumer RightsEconomy
Chinese Telecom Giants Accused of 'Customer Killing'
Chinese media slams telecom carriers for charging loyal customers more than new users. The Paper's investigation reveals systemic price discrimination.
—5 min read
CrimeConsumer Rights
Phishing in Belgium: Victim Loses €2,250, Banks Must Pay
A single mother lost €2,250 to a fake job scam on Indeed. Meanwhile, a Belgian court now forces banks to immediately compensate phishing victims.
—4 min read
Consumer RightsTechnology
E-Commerce Counterfeits Exposed: DIY Logos and Fake Chips
Investigation uncovers Chinese e-commerce platforms selling counterfeit luxury goods with DIY logo kits, fake chips, and algorithms pushing fakes.
—4 min read
SocietyPolitics
China Debates Cyberbullying, Luggage Fees and Tensions
Chinese media tackles online 'keyboard violence,' airline luggage fee disputes, and rising diplomatic tensions with the Philippines.
—5 min read
TechnologyTelecom
Telenet Complaints Double Amid Weeks-Long Disruptions
Telenet internet complaints doubled in 2026 as customers face weeks-long outages. The telecom ombudsman recorded a 120% surge in complaints.
—4 min read
ConsumerChina
Daocheng Yading Suspends Shuttle Fees After Backlash
Xinhua investigation reveals Daocheng Yading forced tourists to pay for shuttle buses on a public road. Sichuan suspends fees, launches probe.
—5 min read
PoliticsConsumer
Belgium's June 1 Overhaul: Plain Tobacco and HPV Reforms
Belgium rolls out sweeping June 1 changes: plain tobacco packaging, expanded HPV vaccine coverage, automatic voucher refunds, and railway hiring reforms.
—4 min read