TechnologyChina
China Cracks Down on AI Customer Service 'Invisible Filters'
China's first national standard on human-AI customer service coordination takes effect, targeting hidden human agents and AI false promises.
—7 min read
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#Gb T 47746 2026
2 articles
TechnologyChina
China Sets First National Standard for AI Customer Service
China's first national standard for human-AI customer service took effect Sept 1, aiming to curb hard-to-reach agents and false AI promises.
—7 min read