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China's New Standard Targets AI Customer Service Woes
China's first national standard for AI-human customer service collaboration takes effect Sept 1, mandating clear transfer-to-human options.
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China's first national standard for AI-human customer service collaboration takes effect Sept 1, mandating clear transfer-to-human options.
ISO approves China-led blockchain BaaS standard, with Germany, UK, Japan and others joining. The framework targets interoperability and security.