China's New Standard Targets AI Customer Service Woes
China's first national standard for AI-human customer service collaboration takes effect Sept 1, mandating clear transfer-to-human options.
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China's first national standard for AI-human customer service collaboration takes effect Sept 1, mandating clear transfer-to-human options.
China's MIIT releases mandatory national standard GB 44721-2026 for L3/L4 autonomous driving, establishing unified safety requirements effective July 2027.
China rolls out electronic license verification for food delivery to eliminate ghost restaurants after a record 3.597 billion yuan fine.
China's mandatory CCC certification for EV charging piles took effect August 1, requiring all charging supply equipment to meet safety standards.
China's SAMR fines Ctrip 5.179 billion yuan in landmark antitrust case, the first in the online travel industry.
China's SAMR summons Sam's Club headquarters over recurring food safety violations, citing new regulations and demanding stricter supply chain oversight.
Chinese regulators summoned Trip.com, Meituan and five other platforms over deceptive train ticket sales and data privacy violations.
Chinese regulators summoned Ctrip, Tongcheng, Qunar, Fliggy, Meituan and others for deceptive ticket sales, paid seat selection, and data privacy issues.
China launches a national ID system for humanoid robots, assigning unique 29-character codes to track machines from factory to recycling.
China's investigation uncovered 67,604 ghost kitchens on major delivery platforms, leading to a record 35.97 billion yuan fine and new food safety rules.
Investigation reveals sellers using green screen tech to fake factory and farm origins, deceiving consumers in China's 5-trillion-yuan live-stream market.